Hi Molers,
How patients are treated is a factor everywhere.
I really like my surgeon and his nurse. They are both excellent
people to work with. However, if I had to base my assessment on the
efficiency of the front office staff, I would never have met either
of them. When I was looking for a person to get a second opinion
about my breast surgery, the director of Wellness House, a local
support system for cancer patients, suggested I call this doctor, so
I did.
His receptionist's reaction was, "Sorry, I can't get you in for at
least 6 weeks, there is nothing I can do." I told here I was
scheduled for surgery in five days and I needed a second opinion, but
she just blew me off. I called Wellness House again and the director
said, "Let me see what I can do." She made a phone call, talked to
the nurse and got me in the next day.
No only did I get in, I really like the doctor and he arranged to do
the surgery the same day I was originally scheduled.
Now, a year later, when I called and scheduled my examination, they
set up an appointment for me, but when I got there, they did not have
me down for an appointment, so I had to reschedule.
When I went in I told both the nurse and the doctor, "I really like
you both, but you have the worst front office staff I have ever
encountered." And I told them why. I said, You need someone maybe in
their 30's who has some empathy for people. This girl you have has no
sensitivity to the people who are calling for help.
I think I got her fired. In a year of working with patients, she had
learned nothing about being sensitive to their needs.
I don't like getting people fired; I prefer to help them improve, but
I guess they had had problems with her before and she simply wasn't
teachable. Should I feel bad?
Liz
>Hi there - just adding my two cents' worth - I would not go back to
>Emory if my
>life depended on it for cancer - maybe for heart troubles, but definitely not
>cancer. The whole saga is too long to go into, but suffice to say that my
>experience at Emory and with the oncological staff was the worst
>experience of my
>cancer journey - it triggered more than one letter to the Board of Directors -
>not complimentary ones !! I have been there and based on my experience, feel
>entitled to "bad mouth" them. Love. Cori.
>
>NurseBK@AOL.COM wrote:
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