Re: [MOL] A little slap on the hand for John! LOL!

[Lillian <firefly@islc.net>]

Dear Nephew John:  I can't believe you wrote that " it's one thing
for the doctor to be a bit rushed for time and totally inexcusable for
a secretary to act without compassion".  I have often watched how
the work load trickles down to that poor little secretary who makes almost
nothing......training is the key.....
John wrote:

Dear Cathy,

You are so very right...it is one thing for the doctor to be a bit rushed
for time but totally inexcusable for a secretary to act without
compassion...especially at a Cancer Center.  I guess it takes all types
to make this world turn.  The important thing is that you were in touch
with your upset, but kept your cool and let it be known to your onc's
secretary.  It is usual practice for the receiving oncologist (at
Memorial Sloan) to want to talk to the referring onc before setting the
appointment.  Depending on the severity of the case, other patients may
be "bumped", but that decision can't be made till an initial clinical
discussion takes place between the two physicians.

I know it is difficult and that you wish this could all be made to "go
away" tomorrow, but you are learning another important aspect of this
journey...patience!  Now don't get me wrong, I'm not talking about laying
down...just giving a bit of time for "the system" to work.  If it looks
like it is bogging down, then hit it with a hammer to get it moving
again!!

Please keep me posted on what is happening and I will be keeping you and
your family in my prayers.  By the way, receiving "vents" is what I do
best!

God Bless.
John

Cathy Telesco wrote:
>
> John, Thanks so much for responding to my message.  It's nice to know there are people out there who care.
> I did call and the secretary that answered the phone for Dr Kampel (that's who we are going to see) wasn't
> very nice.  I know that I am just a number to them but I still think that people in these types of positions need
> to demonstrate a little more compassion and understanding.  I told her that we needed an appt asap (that's
> what my Dad's onc said) and she said that the onc here would have to call the onc there and "we'll see if we
> can squeeze you in".  I told the secretary at my Dad's current onc's office that I didn't appreciate the way the
> secretary handled the call.  People have enough on there minds.  Thanks for letting me vent, Cathy.
------------------------------------------------------------------------
This is an automatically-generated notice.  If you'd like to be removed
from the mailing list, please visit the Medicine-On-Line Discussion Forum
at <http://www.meds.com/con_faq.html>, or send an email message to:
majordomo@lists.meds.com
with the subject line blank and the body of the message containing the line:
unsubscribe mol-cancer your-email-address
where the phrase your-email-address is replaced with your actual email
address.
------------------------------------------------------------------------