The following are actual stories told to travel agents... worth a few head
shakes.
A client called in inquiring about a package to Hawaii. After going
over
all the cost info, she asked, "would it be cheaper to fly to California
and then take the train to Hawaii?"
I got a call from a woman who wanted to go to Capetown. I started to
explain
the length of the flight and the passport information when she
interrupted
me with "I'm not trying to make you look stupid, but Capetown is in
Massachusetts." Without trying to make her look like the stupid one, I
calmly explained, "Cape Cod is in Massachusetts, Capetown is in Africa."
her response....click.
A secretary called in looking for hotel in Los Angeles. She gave me
various
names off a list, none of which I could find. I finally had her fax me
the
list. To my surprise, it was a list of hotels in New Orleans, Louisiana.
She thought the LA stood for Los Angeles, and that New Orleans was a
suburb of of L.A. Worst of all, when I called her back, she was not
even embarrassed.
A man called, furious about a Florida package we did. I asked what was
wrong
with the vacation in Orlando. He said he was expecting an ocean-view
room. I
tried to explain that is not possible, since Orlando is in the middle of
the
state. He replied, "Don't lie to me. I looked on the map and Florida is
a very thin state."
I got a call from a man who asked, "is it possible to see England from
Canada?" I said, "No." He said "but they look so close on the map."
Another man called and asked if he could rent a car in Dallas. When I
pulled
up the reservation, I noticed he had a 1-hour layover in Dallas. When I
asked him why he wanted to rent a car, he said, "I heard Dallas was a
big
airport, and I need a car to drive between the gates to save time."
A nice lady just called. She needed to know how it was possible that her
flight from Detroit left at 8:20am and got into Chicago at 8:33am. I
tried
to explain that Michigan was an hour ahead of Illinois, but she could
not
understand the concept of time zones. Finally I told her the plane went
very
fast, and she bought that!
A woman called and asked, "Do airlines put your physical description on
your
bag so they know who's luggage belongs to who?" I said, "No, why do you
ask?" She replied, "Well, when I checked in with the airline, they put a
tag
on my luggage that said FAT, and I'm overweight, is there any
connection?"
after putting her on hold for a minute while I "looked into it" ( I was
actually laughing) I came back and explained the city code for Fresno is
FAT, and that the airline was just putting a destination tag on her
luggage.
I just got off the phone with a man who asked, "How do I know which
plane to
get on?" I asked him what exactly he meant, which he replied, "I was
told my
flight number is 823, but none of these damn planes have numbers on
them."
A woman called and said, " I need to fly to pepsi-cola on one of those
computer planes." I asked if she meant to fly to Pensacola on a commuter
plane. She said, "Yeah, whatever."
A business man called and had a question about the documents he needed
in
order to fly to China. After a lengthy discussion about passports, I
reminded him he needed a visa. "Oh no I don't, I've been to China
many times and never had to have one of those." I double checked, and
sure enough, his stay required a visa. When I told him this he said,
"Look,
I've been to China 4 times and everytime they have accepted my American
Express."
When informed that his itinerary included a connecting flight, the man
asked, "Does that mean I have to change planes, or do they hook the
planes together like train cars?"
One caller asked if he would need a passport to go to West Virginia.
Then there was the caller who asked for a flight to Hippopatamus, NY. I
told him there was no such city. I rattled off all the New York
desinations, Albany, Syracuse, Buffalo. "That's it", he said, "I knew
it was the name of some big dark animal."
Finally, there's the woman who is suing the airline because they forced
her
to buy a new set of plaid luggage. She claims every time she called the
representative told her if her bag was over a certain size it would have
to be checked.
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