[MOL] Fwd: Another One [03051] Medicine On Line


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[MOL] Fwd: Another One



In a message dated 98-08-30 19:20:28 EDT, boyerne@knoxnews.infi.net writes:

<< 
 > Real calls from the Technically Challenged. ;)
 	> 
 	> Following is an excerpt taken from a Wall Street Journal article:
 	> 
 	> 1. Compaq is considering changing the command "Press Any Key" to
 	> "Press Return Key" because of the flood of calls asking where the
 	> "Any" key is.
 	> 
 	> 2. AST technical support had a caller complaining that her mouse
 was
 	> hard to control with the dust cover on. The cover turned out to be
 the
 	> plastic bag the mouse was packaged in.
 	> 
 	> 3. Another Compaq technician received a call from a man
 complaining
 	> that the system wouldn't read word processing files from his old
 	> diskettes. After trouble-shooting for magnets and heat failed to
 	> diagnose the problem, it was found that the customer had labeled
 the
 	> diskettes, then rolled them into the typewriter to type the
 labels.
 	> 
 	> 4. Another AST customer was asked to send a copy of her defective
 	> diskettes. A few days later a letter arrived from the customer
 along
 	> with photocopies of the floppies.
 	> 
 	> 5. A Dell technician advised his customer to put his troubled
 floppy
 	> back in the drive and close the door.  The customer asked the tech
 to
 	> hold on, and was heard putting the phone down, getting up and
 crossing
 	> the room to close the door to his room.
 	> 
 	> 6. Another Dell customer called to say he couldn't get his
 computer to
 	> fax anything.  After 40 minutes of trouble-shooting, th technician
 	> discovered the man was trying to fax a piece of paper by holding
 it in
 	> front of the monitor screen and hitting the "send" key.
 	> 
 	> 7. Yet another Dell customer called to complain that his keyboard
 no
 	> longer worked.  He had cleaned it by filling up his tub with soap
 and
 	> water and soaking the keyboard for a day, then removing all the
 keys
 	> and washing them individually.
 	> 
 	> 8. A Dell technician received a call from a customer who was
 enraged
 	> because his computer had told him he was "bad and an invalid". The
 	> tech explained that the computer's "bad command" and "invalid"
 	> responses shouldn't be taken personally.
 	> 
 	> 9. A confused caller to IBM was having troubles printing
 documents. He
 	> told the technician that the computer had said it "couldn't find
 	> printer". The user had also tried turning the computer screen to
 face
 	> the printer - but that his computer still couldn't "see" the
 printer.
 	> 
 	> 10. An exasperated caller to Dell Computer Tech Support couldn't
 get
 	> her new Dell Computer to turn on. After ensuring the computer was
 	> plugged in, the technician asked her what happened when she pushed
 the
 	> power button. Her response, "I pushed and pushed on this foot
 pedal
 	> and nothing happens." The "foot pedal" turned out to be the
 computer's
 	> mouse.
 	> 
 	> 11. Another customer called Compaq tech support to say her
 brand-new
 	> computer wouldn't work.  She said she unpacked the unit, plugged
 it in
 	> and sat there for 20 minutes waiting for something to happen.
 When
 	> asked what happened when she pressed the power switch, she asked
 "What
 	> power switch?"
 	> 
 	> 12. True story from a Novell NetWire SysOp:
 	> Caller:  "Hello, is this Tech Support?"
 	> Tech:    "Yes, it is. How may I help you?"
 	> Caller:  "The cup holder on my PC is broken and I am within my
 	> warranty period.  How do I go about getting that fixed?"
 	> Tech:    "I'm sorry, but did you say a cup holder?"
 	> Caller:  "Yes, it's attached to the front of my computer."
 	> Tech: "Please excuse me if I seem a bit stumped, It's because I
 am.
 	> Did you  receive this as part of a promotional, at a trade show?
 How
 	> did you get  this cup holder?  Does it have any trademark on it?"
 	> Caller:  "It came with my computer, I don't know anything about a
 	> promotional.  It just has '4X' on it." At this point the Tech Rep
 had
 	> to mute the caller, because he couldn't stand it. He was laughing
 too
 	> hard.  The caller had been using the load drawer of the CD-ROM
 drive
 	> as a cup  holder, and snapped it off thedrive!
 	> 
 	>  13. Another IBM customer had troubles installing software and
 rang
 	> for support. "I put in the first disk, and that was OK.  It said
 to
 	> put in the second disk, and I had some problems with the disk.
 When
 	> it said to put in the third disk - I couldn't even fit it in..."
 The
 	> user hadn't realized that "Insert Disk 2" meant to remove Disk 1
 	> first.
 	> 
 	>  14. In a similar incident, a customer had followed the
 instructions
 	> for installing software.  The instructions said to remove the disk
 	> from its cover and insert into the drive.  The user had physically
 	> removed the casing of the disk and wondered why there were
 problems.
 	> 
  >>


---- Begin included message ----
> Real calls from the Technically Challenged. ;)
	> 
	> Following is an excerpt taken from a Wall Street Journal article:
	> 
	> 1. Compaq is considering changing the command "Press Any Key" to
	> "Press Return Key" because of the flood of calls asking where the
	> "Any" key is.
	> 
	> 2. AST technical support had a caller complaining that her mouse
was
	> hard to control with the dust cover on. The cover turned out to be
the
	> plastic bag the mouse was packaged in.
	> 
	> 3. Another Compaq technician received a call from a man
complaining
	> that the system wouldn't read word processing files from his old
	> diskettes. After trouble-shooting for magnets and heat failed to
	> diagnose the problem, it was found that the customer had labeled
the
	> diskettes, then rolled them into the typewriter to type the
labels.
	> 
	> 4. Another AST customer was asked to send a copy of her defective
	> diskettes. A few days later a letter arrived from the customer
along
	> with photocopies of the floppies.
	> 
	> 5. A Dell technician advised his customer to put his troubled
floppy
	> back in the drive and close the door.  The customer asked the tech
to
	> hold on, and was heard putting the phone down, getting up and
crossing
	> the room to close the door to his room.
	> 
	> 6. Another Dell customer called to say he couldn't get his
computer to
	> fax anything.  After 40 minutes of trouble-shooting, th technician
	> discovered the man was trying to fax a piece of paper by holding
it in
	> front of the monitor screen and hitting the "send" key.
	> 
	> 7. Yet another Dell customer called to complain that his keyboard
no
	> longer worked.  He had cleaned it by filling up his tub with soap
and
	> water and soaking the keyboard for a day, then removing all the
keys
	> and washing them individually.
	> 
	> 8. A Dell technician received a call from a customer who was
enraged
	> because his computer had told him he was "bad and an invalid". The
	> tech explained that the computer's "bad command" and "invalid"
	> responses shouldn't be taken personally.
	> 
	> 9. A confused caller to IBM was having troubles printing
documents. He
	> told the technician that the computer had said it "couldn't find
	> printer". The user had also tried turning the computer screen to
face
	> the printer - but that his computer still couldn't "see" the
printer.
	> 
	> 10. An exasperated caller to Dell Computer Tech Support couldn't
get
	> her new Dell Computer to turn on. After ensuring the computer was
	> plugged in, the technician asked her what happened when she pushed
the
	> power button. Her response, "I pushed and pushed on this foot
pedal
	> and nothing happens." The "foot pedal" turned out to be the
computer's
	> mouse.
	> 
	> 11. Another customer called Compaq tech support to say her
brand-new
	> computer wouldn't work.  She said she unpacked the unit, plugged
it in
	> and sat there for 20 minutes waiting for something to happen.
When
	> asked what happened when she pressed the power switch, she asked
"What
	> power switch?"
	> 
	> 12. True story from a Novell NetWire SysOp:
	> Caller:  "Hello, is this Tech Support?"
	> Tech:    "Yes, it is. How may I help you?"
	> Caller:  "The cup holder on my PC is broken and I am within my
	> warranty period.  How do I go about getting that fixed?"
	> Tech:    "I'm sorry, but did you say a cup holder?"
	> Caller:  "Yes, it's attached to the front of my computer."
	> Tech: "Please excuse me if I seem a bit stumped, It's because I
am.
	> Did you  receive this as part of a promotional, at a trade show?
How
	> did you get  this cup holder?  Does it have any trademark on it?"
	> Caller:  "It came with my computer, I don't know anything about a
	> promotional.  It just has '4X' on it." At this point the Tech Rep
had
	> to mute the caller, because he couldn't stand it. He was laughing
too
	> hard.  The caller had been using the load drawer of the CD-ROM
drive
	> as a cup  holder, and snapped it off thedrive!
	> 
	>  13. Another IBM customer had troubles installing software and
rang
	> for support. "I put in the first disk, and that was OK.  It said
to
	> put in the second disk, and I had some problems with the disk.
When
	> it said to put in the third disk - I couldn't even fit it in..."
The
	> user hadn't realized that "Insert Disk 2" meant to remove Disk 1
	> first.
	> 
	>  14. In a similar incident, a customer had followed the
instructions
	> for installing software.  The instructions said to remove the disk
	> from its cover and insert into the drive.  The user had physically
	> removed the casing of the disk and wondered why there were
problems.
	> 


---- End included message ----